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Exchange and return

Right of withdrawal

You have the right to withdrawal from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after you have received the ordered item. When ordering multiple articles, the withdrawal period expires 14 days after you have received the last article. You can claim your withdrawal if you contact us by post or email.

You can use the European withdrawal form for your withdrawal, but you are not obliged to do so. If you use this option, we will send you a confirmation of your revocation by e-mail as soon as possible. To meet the withdrawal period, it is sufficient to send your withdrawal before the withdrawal period has expired.


Consequences of withdrawal

If you revoke the entire agreement, you will receive all payments you have made up to that point, including shipping costs, as soon as possible and in any case no later than 14 days after we have been notified of your revocation. We will refund you with the same payment method as you used to make the original payment, unless you have expressly agreed to a different method of refund. You will not be charged for such a refund. We may wait with a refund until we have received your items or (provided the items do not need to be checked due to the exceptions below) you have demonstrated that you have returned the items, whichever comes first.

You must return received articles no later than 14 days after the day on which you informed us of the decision to withdraw from the contract.

Our return address is:, Oude Middenweg 231-D, 2491 AG, The Hague, The Netherlands. You are on time if you return the items before the period of 14 days has expired. We request you to enclose the original packing slip with the return shipment or - if you no longer have it - a note with at least the order number.

You are only liable for the depreciation of the items resulting from the use of the goods that goes beyond what is necessary to determine the nature, characteristics and operation of the items. Keep in mind the exceptions below. Due to hygiene regulations, certain items cannot be returned when the package is opened.


The following conditions apply to returns: Item is not covered by the exceptions listed below. The article and packaging are, as far as reasonably possible, in their original condition, unused, undamaged and unworn.


Due to hygiene regulations, you can only return the following items if the seal is still intact:

  • Stockings
  • Briefs
  • Strings
  • Sex toys (products intended for genital and / or anal contact)
  • Nipple suckers
  • Condoms
  • Drugstore items (sprays, gels, tablets etc.)


Do you want to exchange or return an item? Please let us know in a message by e-mail or post. If desired, you can use the European model withdrawal form for this. The shipping costs are for your own account. After your report, return the item together with the original packing slip* within 14 days to:

Oude Middenweg 231-D

2491 AG The Hague  

The Netherlands

* Do you no longer have the original packing slip? Then we request you to please send a note with at least the order number on it.


Handling for returns

We deposit the purchase amount as soon as possible and in any case no later than 14 days after receipt of the withdrawal notice back to you account. If you have paid shipping costs for the forwarding, you will receive these costs also back if you return all items from your order. We can wait to pay back until we have received the products back or until you have demonstrated that they are have sent.

Exchange handling

After receiving and checking your item, we will send the replacement product to you within 2 working days.

Note: Before returning anything, please read the above terms and exceptions carefully. We cannot reimburse returns that fall under the exceptions. We also charge shipping costs if you want these items back.

Do you have any questions about the procedure? Please contact customer care center. We are happy to help you.

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