Do you have a question or complaint about your order? Then you can always contact us so that we can deal with your complaint immediately. Also take a look at our frequently asked questions page, you may find your question. You will be contacted substantively within 14 days after receipt of your complaint.
Contact details for submitting your complaint:
Oude Middenweg 231-D
2491 AG The Hague
Are you not satisfied with the handling of your complaint? Then you can submit these to the Home Shopping Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/)